CargoWise Service Partner Guidebook​

Your guide to the CargoWise Service Partner program, criteria, tools and resources

NEW TO THE PROGRAM?

EXISTING PARTNER?

Welcome

Welcome to the Cargowise Service Partner Program. As a CargoWise Partner, you have joined a strong global network of highly-skilled industry practitioners that are united in their commitment to improving the world’s supply chains.

We share a mutual goal to accelerate the growth and productivity of CargoWise One customers. We believe the most successful CargoWise Service Partners are those who continually invest in building their technical capability, their product expertise, and their industry networks.

These guidelines will explain the resources and tools available to help you grow and thrive as a CargoWise Service Partner.

The Program

As a CargoWise Service Partner you play an integral role in supporting the worlds’ logistics providers and their use of our industry-leading platform, CargoWise One. 

You will earn revenue working with CargoWise One customers by offering technology and business consulting services; training and high-touch product support; project management and business process services; and software integration services and customer support.

As a CargoWise Service Partner, you will leverage your expertise to deliver business results, and differentiate yourself in the global marketplace of platform service providers to more than 12,000 customers worldwide.

We will provide you with opportunities, tools, and resources to help you promote and grow your business, and deliver value to CargoWise One customers.

Tiers & Benefits

Partner Benefits

by Competency Level
$ 39
99
Monthly
  • Endorsement as a credentialed CargoWise Partner
  • Access to Partners Only Program Management Site, which offers:
    - Product education and certification program materials
    - Partner Branding toolkit and digital assets (logos)
    - Product Marketing Toolkits
  • Access to the latest features and functionality of CargoWise One in a shared training environment
    [Dedicated non-production and/or production systems available for a fee]
  • Eligible for referral programs for new CargoWise One customers​
  • Priority support channel for CargoWise One critical incident resolution
  • Access to exclusive CargoWise One user forums
CERTIFIED

Partner Benefits

by Competency Level
$ 39
99
Monthly
  • Endorsement as a credentialed CargoWise Partner
  • Access to Partners Only Program Management Site, which offers:
    - Product education and certification program materials
    - Partner Branding toolkit and digital assets (logos)
    - Product Marketing Toolkits
  • Access to the latest features and functionality of CargoWise One in a shared training environment
    [Dedicated non-production and/or production systems available for a fee]
  • Eligible for referral programs for new CargoWise One customers​
  • Priority support channel for CargoWise One critical incident resolution
  • Access to exclusive CargoWise One user forums
  • Access to marketing support to promote your partner activity and events​
  • Qualified lead referrals from CargoWise One channel marketing campaigns​
  • Exclusive offers for regional CargoWise One sales events and premier events such as Global CargoWise Conferences (by select invitation only)
GOLD

Partner Benefits

by Competency Level
$ 39
99
Monthly
  • Endorsement as a credentialed CargoWise Partner
  • Access to Partners Only Program Management Site, which offers:
    - Product education and certification program materials
    - Partner Branding toolkit and digital assets (logos)
    - Product Marketing Toolkits
  • Access to the latest features and functionality of CargoWise One in a shared training environment
    [100% discounted dedicated non-production system available]
  • Eligible for referral programs for new CargoWise One customers​
  • Priority support channel for CargoWise One critical incident resolution
  • Access to exclusive CargoWise One user forums
  • Access to marketing support to promote your partner activity and events
  • Qualified lead referrals from CargoWise One channel marketing campaigns​
  • Exclusive offers for regional CargoWise One sales events and premier events such as Global CargoWise Conferences (by select invitation only)
  • 100% discounted dedicated non-production CargoWise One system
  • Priority access to new product commercialisation opportunities
  • Dedicated Partner Account Manager
  • Premium and discounted access to CargoWise Partner Conferences
PLATINUM

Criteria & Competencies

CRITERIA
All CargoWise Service Partners must achieve and maintain the below minimum requirements to achieve CargoWise Service Partner status:

  1. CargoWise Certification – Maintain a minimum of one (1) active CargoWise Certified Professional (CCP) and 60% of active CargoWise Certified Operator (CCO) or above partner consultants; and
  2. Competencies – Maintain a minimum of one (1) Certified, Gold or Platinum competency according to the table below.

COMPETENCIES
CargoWise Service Partners differentiate themselves in the market by attaining Certified, Gold or Platinum levels in the following competency areas: Forwarding; Customs; Accounting; Workflow; Integration; Global Rollouts.

To achieve a Certified, Gold or Platinum level within a competency, partners are required to maintain competency-specific subject matter experts and recent demonstrated results (validated completed customer projects). The table below details the criteria specific to each competency.

# of Subject Matter Experts​

# of validated completed customer projects​

  • FORWARDING
  • CUSTOMS
  • ACCOUNTING
  • WORKFLOW
  • INTEGRATION
  • GLOBAL ROLLOUTS

Forwarding includes training, configuration and optimisation of CargoWise One’s core forwarding module.


Customs includes training, configuration and optimisation of CargoWise One’s customs module.

Subject Matter Experts must be in-house resources with a recognised accreditation in customs.


Accounting includes training, configuration and optimisation of CargoWise One accounting, invoicing and netting features.

Subject Matter Experts must be in-house resources with a recognised accreditation in accounting, and/or the equivalent of Chartered Accountant (CA) or Certified Public Accountant (CPA) qualifications.


Workflow includes training, configuration and optimisation of CargoWise One workflow and PAVE projects.

Subject Matter Experts must be in-house resources with a recognised global accreditation in business process management (BPM), process improvement, and/or workflow management.


Integration includes CargoWise One interface development, eAdaptor and EDI project scopes. Integration-only partners only require a CargoWise Certified Professional (CCP) consultant for Gold & Platinum tiers.

Subject Matter Experts must be in-house resources with the equivalent of Microsoft Visual Studio 2010, Microsoft Certified Professional Developer (MCPD), Microsoft Certified Solutions Developer (MCSD) certification, and/or Java, XML, XSLT, EDI development experience.


Global Rollouts include Global, Multi-region and Multi-party CargoWise One project scopes. Only Lead Consultants are eligible to achieve Platinum. There is a separate Global Rollouts Project Closure Report online form for those who are requesting consideration as a 'Contributing Consultant' or 'Lead Consultant'.

Subject Matter Experts must be in-house resources with a recognised global accreditation for project management.

Project Closure Reports
To validate a completed customer project, CargoWise Service Partners must pre-fill and submit the Project Closure Report online form. WiseTech Global will then verify the submission with the client contact.

SUBMIT A PROJECT CLOSURE REPORT

CargoWise Service Partners must submit Project Closure Reports to earn Certified, Gold and Platinum competencies.

Growing Your Business

CargoWise Service Partners enjoy exclusive access to powerful tools and resources to build additional revenue streams and grow their consulting businesses:​

CargoWise Sales Tools and Processes​

Proven sales processes and content utilised by our global sales teams to grow your CargoWise engagements.

A Real World Demonstration Environment​

A feature rich CargoWise sandpit environment to train consultants, reduce project build times and increase speed to market.​

Demand Generation Activities and Campaign Toolkits​

Access to industry events, lead generation initiatives and campaign toolkits. ​

Operational and Commercial Business Resources​

Operational business toolkits to activate new business opportunities and set yourself up for commercial success.​

CargoWise One Service Opportunities​

Work with CargoWise global sales teams to directly access service opportunities and new business leads.​

CargoWise Customer Referral Program​

Build an additional ongoing revenue stream through the CargoWise customer referral program.​

Tools, Resources & Training

The CargoWise Service Partner program gives you access to a range of benefits to assist your business. The CargoWise Service Partner portal provides partners with a range of enablement tools and resources to grow and market your business. Our industry-leading WiseLearning portal (My Account) empowers partners to develop and enhance your CargoWise One skills and ensure your Consultants are the best they can be in this complex world of logistics.​

CargoWise
Team

Global team of partner management, customer service, and sales professionals working together to support partner activation and success​.

Partner
Portal

Digital resources, courseware and community forums give you access to onboard your consultants and grow your practice capability.

L&D and Business
Building Events

Virtual and in-person events that offer learning, development and business building opportunities with the CargoWise team and other CargoWise Partners, and promotional campaigns that help you generate new business leads.

Product Training:
My Account

Self-paced online learning for obtaining product certification for each consultant in your practice, and for sharpening skills when new features are released.

Partner Success Pathway

Getting started as a CargoWise Service Partner? The Partner Success Pathway highlights the key milestones to commercialise your operations and set yourself up for success.​

Frequently Asked Questions

Yes. The WisePartner Program name, branding and visual identity has changed to the CargoWise Partner Program. In line with this change, ‘WisePartners’ and ‘WiseService Partners’ will now be referred to as ‘CargoWise Partners’ and ‘CargoWise Service Partners’, respectively.
As our customers grow in size and complexity, it has become increasingly important that we enable our customers to identify the best solution provider(s) for their needs quickly and easily. We also want to allow our partner companies to leverage the trusted brand name of CargoWise One, to facilitate in their own marketing efforts as certified product experts.
CargoWise Partners will not be able to promote themselves as belonging to a single tier overall, but can apply for ‘Certified’, ‘Gold’ and ‘Platinum’ tiers within selected competencies. CargoWise Service Partners can apply for accreditation in any and all competencies where they have demonstrated customer project success. Please refer to the CargoWise Service Partner Program Guidebook (this page) for more information on how to achieve these accreditations.
  1. Please review the new CargoWise Service Partner Program Guidebook.
  2. Submit your Project Closure Reports online.
  3. Send your Subject Matter Expert qualifications to partners@wisetechglobal.com.

Complete a Project Closure Report for each recent CargoWise Partner project. These projects should be completed and confirmed with your client prior to submission. If Subject Matter Experts are required in the competency of your choice, submit the Project Closure Reports together with Subject Matter Expert qualifications to partners@wisetechglobal.com.

Applications are reviewed by WiseTech Global and, either approved, declined, or deferred within 10 business days. Once the appropriate number of requirements are met, partners will receive confirmation of their accreditation.

Partners who do not submit an application for approval as a CargoWise Service Partner will lose their accreditation as a partner on the term renewal date of their current Partner Agreement.

Existing WiseService Gold and Platinum Partners must achieve at least one ‘Certified’ Competency before 30 June 2020. New and Certified WisePartners must achieve at least one ‘Certified’ Competency before the renewal date on their respective Partner Agreement or before 30 June 2020, whichever occurs first.

Partners that do not meet the updated competency requirements as outlined above will be removed from our CargoWise Partner lists, directories, and other promotions when their Partner Agreement renews or on 1 July 2020, whichever date occurs first.

While the new look program is launching with 6 competencies, partners can expect additional competencies to be added to the program over time. These additions will be timed with new module releases and the integration of adjacency products, and will assist you to differentiate your skills as a CargoWise consultant. New competencies will be accompanied by additional criteria, learning material and benefits.

Partner tiers will be valid until 30 June 2020, at which time partners must submit validated customer projects that have been completed within the 2019-20 Australian financial year (1 July-30 June).

No. There is no direct financial investment required to become a CargoWise Partner. Our CargoWise Partners invest their valuable time and resources into their partner accreditation. It is through continuous professional development and the submission of Project Closure Reports that accreditation is obtained. Once the transition is complete it is recommended that CargoWise Partners also update their marketing material and websites to reflect the change.
The CargoWise Partner Program will continue to evolve to ensure that our CargoWise Service Partners are empowered to provide high-value services to our customers, and are rewarded as we collectively drive the industry forward.
Yes. Acceptance and sign off by the CargoWise One user client is a mandatory step in the tier qualification process. WiseTech Global will manage this process.
WiseTech Global will accept completed Project Closure Reports (PCR) dated from 01 June 2017 for the purpose of updating existing tier status.

Your client project will qualify as a global rollouts project should it involve lead and contributor consultants in a significant global and multi-region CargoWise One rollout. Multi-region is defined as global scope projects spanning multiple regions such as the Americas, Europe, Asia-Pacific etc. Please use the Global Rollout Project Closure Report if you have such a project.

The Lead Consultant PCR submission will be confirmed by the client and WiseTech Global. Contributing Consultant PCR submissions will be confirmed by the Lead Consultant and the client.

Submit Your Interest

Want to know more about the CargoWise Service Partner Program? Use the form below to send us your inquiry or contact us for more information.

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